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The answer to your question may be right below.

Most frequent questions :

  • Can I suspend my subscription for any amount of time, whenever I want?
    • With the BIC SHAVE CLUB, you’re free as a bird! You can call it a day at any time and stop your subscription with just two clicks from your account page. Our motto: you’re the boss! We think it’s the best way to earn your trust.
  • When will my SHAVE BOX arrive?
    • Once you have subscribed on our site, you should receive your SHAVE BOX within 6-10 working days.
  • When will my blade RECHARGE KITS arrive?
    • Your RECHARGE KITS are shipped either on the 5th, or the 13th, or the 20th, or the 27th of every month (or every other month) depending on the start date for your subscription. You should receive them within 6-10 working days. We have chosen this system so you receive your BLADE RECHARGE KITS on a specific date.
  • My order hasn’t arrived: what should I do?
    • We advise you to wait at least 10 days after your order has been shipped before contacting us, either via the contact form on our website or by phone on 02076 608 580 (Calls charged at local rates).
  • I want to cancel my subscription.
    • So there are no secrets between us: at BIC SHAVE CLUB, you’re free as a bird. Tell us you’ve had enough in just two clicks. How? Head to the “My subscription” section of your account page. Click on the “Cancel my subscription” link for the relevant subscription. A window will open asking you why you want to cancel: this is your chance to tell us what went wrong. Then all you need to do it click on the “unsubscribe” button. Done. Your cancellation will be effective immediately if you do it before midnight on the day before your shipment date. If you cancel on your regular shipment date, it will only be taken into account from the next shipment date.
  • How do I change my bank details?
    • You can update your bank details at any time from your account page, under the "My details" tab.
  • How do I change or upgrade my subscription?
    • You can change or upgrade your subscription in just a few clicks from your account page, in the "My subscriptions" section. Sign in with your email address and password and click on the following links:

      - "Change how often you receive your box":

      You can change from receiving YOUR RECHARGE KITS monthly to receiving them every other month or the inverse, depending on whether your need more or fewer blades.

      - "Suspend your subscription":

      You want to temporarily suspend your subscription for any reason. Suspensions are limited to 2 per calendar year (meaning 2 suspensions of a month or 2 suspensions of 2 months, depending on how often you receive your BLADE RECHARGE KITS).

      - "Receive a razor" and/or "Receive blades".

      If you have lost or mislaid your razor OR you’ve run out of blades, you can order another razor or more blades.

      - "Cancel my subscription":

      If you want to bid us farewell, this is the place to do it. But we’ll be so disappointed.

      - "Change subscription":

      Have a #3 razor subscription but want to try the subscription for the #5, our top performer 5-blade razor? Nothing could be easier! All it takes is a few clicks. Your new SHAVE BOX will arrive within 6-10 working days.
  • I’ve received a damaged product, what should I do?
    • Rest assured, it will probably never happen, as our products are made and verified with the greatest care, but... if one of your products arrives damaged, no need to send it back: we just need a photo. Send us your photo by email to customerservice@bicshaveclub.com Once your photo has been validated by our customer service, a new product will be send to you as soon as possible.
You can easily do this right from your account on the website
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